 |
 |
 |
Mailing Address:
BubbleandFoamPackaging.com
PO Box 410884
Charlotte, NC 28241 |
 |
Phone Numbers:
Sales: 1.866.900.7934(Toll Free)
864.862.1500 x 154 (Outside the United States) |
 |
E-Mail:
Sales@bubbleandfoampackaging.com
|
 |
Fax Number:
864.862.1005 |
|
|
(* indicates required field)
|
|
| |
BubbleandFoamPackaging.com Terms and Conditions
|
Delivery Times:
Orders received for in-stock items will ship 24-48 hours once an order
is approved during, normal business hours M-F. Backorders typically ship
within 3 business days depending on supplier availability. In-transit times
depend on the zone the package is being delivered too. Average delivery
times are as follows:
Southeast US - 1-3 days
Northeast US - 2-4 days
Midwest US- 3-4 days
Western US - 5-7 days
* Please note if your order is being shipped via FEDEX your tracking number
will take 24-48 hours for the information to be scanned into their system
and become active via their website.
Methods of Payment:
Credit Card Orders- BubbleandFoamPackaging.com accepts Visa, MasterCard,
American Express, and Discover as payment. When using your credit card,
please provide your credit card billing address and other relevant information
as it is on file with the issuing bank of your credit card. Our Personal
Check Policy- We can accept personal/business checks. While we attempt to
bank-approve personal checks for immediate shipment, this may not always
be possible and we may hold your order for 10-12 business days. Business
checks are treated as regular personal checks. Customers whose checks are
returned to us because of non-sufficient funds will be charged $25.00 for
handling in addition to the amount of the check.
RETURNED MATERIALS POLICY
General Policy. Industrial Packaging Supplies will issue credit in accordance
with this policy only for authorized returns of current IPS product(s).
Product(s) must be returned in full, unopened, undamaged and in original
IPS units of sale. All returns must be accompanied by a Returned Materials
Authorization Number. The product(s) must be received by IPS within 30 days
of authorization. Upon receipt of authorized product(s), at the discretion
of IPS, a credit allowance may be issued in the form of a credit or replacement
product(s). Returns which are not accompanied by an IPS RMA number, or returns
which do not otherwise comply with this policy will be subject to rejection
by IPS and will not be eligible for or receive any credit. Credit allowance
for authorized returns submitted in accordance with this policy will be
issued under the following circumstances:
A. Shipping Errors: 100% credit will be issued on returns of product(s)
shipped in error by IPS. IPS must be notified of the error within twenty-four
(24) hours after receipt of the order.
B. Order Error: 100% credit will be issued (less a 20% processing charge)
for the return of product(s) ordered in error. IPS must be notified of the
error within twenty-four (24) hours after receipt of the order.
C. Price Increases: Product returns after the effective date of any price
increase will be credited at the price at time of purchase.
D. Return Criteria: IPS will issue credit only on those products returned
directly to IPS in accordance with this policy.
E. Return Authorization: All returns must be assigned a RMA number by an
IPS customer service representative or by an IPS sales representative. All
returns for credit must be accompanied by a RMA number. Industrial Packaging
Supplies reserves the right to request proof of purchase prior to authorizing
any return. Unauthorized returns and returns not accompanied by a RMA number
will not be eligible for credit.
Returns not Eligible for Credit. No credit will be issued for return of
discontinued product(s); special customer-specification product(s); product(s)
not in their original unopened packages; partials; products(s) sold pursuant
to special sales promotion programs or product(s) covered by Industrial
Packaging Supplies returned goods waiver program; packages which have been
marked or disfigured in any way; product(s) damaged by water or fire; product(s)
which have been involved in a fire or bankruptcy sale; or returned product(s)
that are otherwise in an unsatisfactory condition at the sole discretion
of Industrial Packaging Supplies.
Return Location. An IPS customer service representative or an IPS sales
representative will advise the address for which the authorized goods should
be returned. The customer shall be responsible for any shipping charges
Fraud Protection Policy:
Fraud Protection/Credit Card Security- At BubbleandFoamPackaging.com we
have taken steps to deter fraudulent credit card use. As part of our fraud
protection program, we ask that customers make sure that their billing name
and address match those on the credit card. If you have a shipping address
that is different from your billing address, please notify your card issuer
and make sure this information is on file. Having an alternate shipping
address is becoming common practice, and your card issuer should be happy
to help you in this regard. Just let them know that you are placing orders
via the Internet and would like this alternate address. This will help speed
your order along. If an order is flagged as potential fraud because the
order address does not match, the order will be delayed. We will then follow-up
on the order by phoning the number listed on the order form and by speaking
with the card issuer. We will make every attempt to reach you and clarify
the situation; however, if we cannot reach you within 72 hours, the order
will be deleted.
International orders- WE ONLY ACCEPT CERTIFIED MONEY ORDERS OR AUTHORIZED
WIRE TRANSFERS
Limitation of Liability. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR INJURIES CAUSED BY THE USE
OF PRODUCTS SOLD BY BubbleandFoamPackaging.com. WE WILL NOT BE LIABLE FOR
INJURY, LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL,
INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED
HEREIN. IN NO EVENT SHALL BubbleandFoamPackaging.com, ITS DIRECTORS, OFFICERS,
EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
LEGAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. YOU AGREE THAT THE SOLE
AND EXCLUSIVE MAXIMUM LIABILITY TO BubbleandFoamPackaging.com ARISING FROM
ANY PRODUCT SOLD ON THE BubbleandFoamPackaging.com SITES OR OTHERWISE SHALL
BE THE PRICE OF THE PRODUCT ORDERED. WE ARE NOT RESPONSIBLE FOR TYPOS AND
MISPRINTS OF PRODUCTS NAMES AND DESCRIPTIONS. IF YOU FEEL THERE IS A DISCREPANCIES
IN THE PRODUCT NAME OR DESCRIPTIONS PLEASE CALL AND OR VISIT THE MANUFACTURES
WEBSITE FOR COMPLETE NAMES, DESCRIPTIONS, AND FEATURES OF PRODUCTS. |
|
|
